Privacy & Cookie Policy
FYP Body & Mind
Last updated: 11 August 2026
FYP Body & Mind (“FYP”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you use the FYP Body & Mind mobile application, website, booking services and other services provided by us.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Email: info@fypbodyandmind.com
1. Information We Collect
Depending on how you use our services, we may collect the following information:
Your name
Email address
Telephone number
Account or profile information
Booking and appointment information
Information you voluntarily provide through forms or enquiries
Loyalty and rewards activity
Device and technical information such as device type, operating system and app version
Usage and analytics information relating to how the app or website is used
Communications you send to us
Where payments are available, payment information may be processed securely by the relevant third-party payment provider. FYP Body & Mind does not necessarily receive or store your full card details.
2. Camera Access
Certain features within the FYP Body & Mind app may request access to your device camera.
Camera access may be used to allow you to scan QR codes, including QR codes used as part of the FYP loyalty or rewards system.
The camera is only activated when you choose to use a feature that requires it and after the necessary device permission has been granted.
FYP Body & Mind does not use camera access to continuously record you or monitor your surroundings.
Images or video captured by the camera for QR scanning purposes are not intentionally stored by FYP Body & Mind unless a particular feature clearly tells you otherwise.
You can disable camera permission at any time through your device settings, although QR scanning features may then stop working.
3. How We Collect Your Information
We may collect information when you:
Create an account
Use the FYP Body & Mind app or website
Make or manage a booking
Contact us
Complete a form
Join or use a loyalty or rewards programme
Subscribe to communications
Interact with notifications or app features
Scan a QR code
Make a purchase or payment where available
Some technical information may also be collected automatically when you use our website or app.
4. How We Use Your Information
We may use your personal information to:
Provide and operate our services
Create and manage your account
Process and manage bookings
Operate loyalty and rewards features
Respond to enquiries
Provide customer support
Send important service information
Send booking confirmations or reminders
Process purchases or payments where applicable
Maintain the security and performance of our services
Diagnose technical problems
Understand how our app and website are being used
Improve our services
Send marketing communications where you have agreed to receive them
Meet legal, regulatory and accounting requirements
We will not use your personal information for a materially different purpose without providing appropriate information or obtaining consent where required.
5. Our Legal Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract: where processing your information is necessary to provide a service you have requested, such as creating an account or managing a booking.
Consent: where you have specifically agreed to something, such as certain marketing communications or device permissions.
Legitimate interests: where processing is reasonably necessary to operate, secure and improve our business and services, provided those interests do not override your rights.
Legal obligation: where we are required to process or retain information to comply with the law.
You can withdraw consent at any time where consent is the legal basis being relied upon.
6. Bookings and Third-Party Services
Some services available through the FYP Body & Mind app may be provided using third-party platforms.
For example, booking functionality may be provided through Setmore. Information you provide when making or managing a booking may therefore be processed by Setmore in order to provide that service.
The app itself may also rely on third-party technology providers, including app hosting, infrastructure, analytics, notification and technical service providers.
Where a third-party service is used, that provider may process information in accordance with its own privacy policy and its contractual obligations.
We only aim to share information that is reasonably necessary for the relevant service to operate.
7. Payments
If payments are available through our app, website or booking system, payments may be processed by a third-party payment provider.
Payment providers may collect information such as:
Your name
Billing information
Payment method
Transaction information
Your full payment card details are generally handled directly by the payment provider rather than FYP Body & Mind.
8. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where reasonably necessary to operate our services, including:
Booking providers
Payment processors
App platform and hosting providers
Email and communications providers
Analytics and technical service providers
Professional advisers
Authorities or regulators where required by law
Third parties are only permitted to process information for appropriate purposes and subject to applicable data protection requirements.
9. International Data Transfers
Some technology providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.
These may include recognised adequacy arrangements or approved contractual safeguards.
10. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period may depend on:
The type of information
The service provided
Whether you continue to hold an account with us
Legal or accounting requirements
Security and fraud prevention requirements
Whether information is required to resolve a dispute
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
11. Marketing
Where permitted, we may send you information about FYP Body & Mind services, promotions, classes, offers or updates.
Where consent is required, we will only send marketing communications after you have agreed to receive them.
You can unsubscribe or withdraw your consent at any time.
You can also contact:
to request that we stop sending marketing communications.
Service-related communications, such as booking confirmations or important account information, may still be sent where necessary.
12. Push Notifications
The FYP Body & Mind app may offer push notifications.
These may include service updates, booking information, loyalty information, announcements or promotional communications.
You can control push notifications through your device settings.
Disabling push notifications will not prevent you from continuing to use other available parts of the app.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law provides you with rights relating to your personal information.
These may include:
Right of access: You can request a copy of personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: You can request deletion of your information in certain circumstances.
Right to restrict processing: You can ask us to restrict how your information is used in certain circumstances.
Right to object: You can object to certain uses of your personal information.
Right to data portability: In certain circumstances, you can request that information is provided to you or another organisation in a structured format.
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact:
We may need to verify your identity before completing a request.
14. Data Protection Complaints
If you have concerns about how your personal information has been collected, used or protected, please contact us first at:
We will review data protection complaints appropriately, acknowledge complaints within the period required by applicable law, investigate the matter and keep you informed of the outcome.
You also have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK's independent data protection regulator.
15. Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Misuse
Disclosure
Alteration
Destruction
However, no internet-based service or electronic storage system can be guaranteed to be completely secure.
16. Third-Party Links
Our app or website may contain links to websites, booking platforms, social media pages or other services operated by third parties.
This Privacy Policy only applies to services controlled by FYP Body & Mind.
When you use a third-party service, its own privacy policy and terms may apply.
We recommend reviewing the privacy information provided by those services.
Cookie Policy
17. What Are Cookies?
Cookies are small files that websites may store on your device to help websites operate, remember preferences and understand how services are being used.
Similar technologies may also be used within mobile applications.
18. How We May Use Cookies
Our website or services may use the following categories of cookies or similar technologies:
Strictly necessary cookies
These are required for important functionality such as security, account access, navigation or maintaining a session.
Functionality cookies
These allow services to remember preferences and settings.
Performance and analytics cookies
These may help us understand how visitors use our website or app, identify technical problems and improve performance.
Where UK law requires consent before a non-essential cookie or similar technology can be used, we will request that consent.
19. Managing Cookies
You can control or delete cookies using your browser settings.
You may also be able to control tracking, advertising and app permissions through your mobile device settings.
Blocking certain cookies may affect the functionality of parts of our website or services.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to the technologies we use
Changes to third-party providers
Changes to legal or regulatory requirements
When we make material changes, we will update the date shown at the top of this policy.
21. Contact Us
If you have any questions about this Privacy Policy, want to exercise your data protection rights or wish to make a data protection complaint, please contact:
FYP Body & Mind
Email: info@fypbodyandmind.com
Last updated: 11 August 2026